Customer Service & Contact Info
Need to get in touch? Find answers to common questions such as lost passwords, refunds, or missing product access below, or keep scrolling to get in touch.
Frequently Asked Questions
- How do I get a refund for a purchase?
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You are able to get a refund on all courses, books & guides up to 60 days after your purchase. For events & workshops, you can get a refund until 14 days before the event, unless otherwise noted. Please see our full purchases & refunds policy here.
To request a refund, scroll up and use the contact form or email us at help@aspergerexperts.com. In your message please include the product name you wish to request a refund for.
- Help! I can't login.
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We've recently moved to a new system, so if you haven't logged in since January 26th, 2022, you'll need to reactivate your account before logging in.
To reactivate, click here, enter your existing email, choose a password and tap "Become A Member". Your purchases will appear in your account in less than 20 minutes.
If you have logged in recently, go to the "Forgot Password" screen to reset your password.
- I have an old gift card, how do I redeem it?
- Use the contact form on the top of this page and let us know which email address is associated with the gift card and we will help you out.
- Can you come speak at my event?
- Yes! Please see this page for details. We are available globally for speaking engagements.
- Do you ship your books internationally?
- Indeed we do! We ship worldwide. For international shipments, please expect a minimum of 2 weeks for your order to arrive, sometimes longer depending on customs and your countries mail system.
- Is there a minimum age for your in-person workshops?
- Yes. We respectfully request that everyone attending our workshops is at least 15 years old. Anyone under the age of 18 must be accompanied by a parent or guardian.
- How do I purchase courses for someone else?
- Online courses & books are tied to a specific account, so you can either give that person access to the account you purchased under by sharing your email and password with them, or email us at help@aspergerexperts.com once you have purchased and we can transfer that purchase to another account.
Contact Asperger Experts
The easiest and fastest way to contact us is to fill out the contact form on this page. We aim to get back to everyone in less than 24 hours.
- Mailing address
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1425 Broadway #26-970
Seattle, WA 98122
- help@aspergerexperts.com